Tag Archives: UK

Complaints with Mobile Phone Provider

Ofcom’s most recent data on consumer is about telecommunications and broadband providers has exposed a drop in total complaints lists at the end of 2015, however confirmed small change in which provider users were complaining about.  TalkTalk and BT had more TV complaints, at 15 and 14 in every 100,000 consumers – which is pretty a bit lower than their statistics last quarter. Ofcoms pay monthly mobile complaints per 100,000 consumers places Voda tightly on the stage.

EE’s main complaint related to mistake, service and provision problems; method of handling complaints, billing, pricing and charging complaints.

On other hand, EE once again the most complained about broadband provider, even though complaints to Ofcom regarding it dropped between October and December to 34% for every 100,000 consumers, form 45 the past quarter. However, the pay-monthly mobile industry was the only one to observe the rise in complaints right after the Vodafone problems. Vodafone apologize to affected consumers next the company high complex switch-over of clients on to its new payment system.

We will continue
Nevertheless, broadband and fixed line providers continued to produce the highest number of complaints during this time, not for the cellular country complaints. The Regulator mentioned it draws just under 300 telecom complaints a day from their clients.

The United Kingdom broadcast regulators Smartphone Cities document that a test show successfully stream in high definition within 97 percent tries on EE’s 4G network in comparison with 87 percent on Vodafone and 85 percent on O2.